Purchase Policies

We’re excited you’ve decided to purchase SLM pants and want you to love and wear them often. Our prices are as posted on our website and any discrepancy between our website and retail locations will rest on those posted on the website. On occasion, we offer friends and family discounts, which may or may not be combined with other offers or discounts, as outlined in those offers. We do our best to keep newer featured styles in stock, however in the event that a pant sells out and you’ve already placed an order, we will refund the purchase or offer you a credit towards other available pants on our website. By submitting payment information in connection with any purchase, you agree to all of our Purchase Policies.

Returns

If you’re not completely satisfied with your SLM purchase, you may make a return within 15 days of the purchase date, in original NEW condition with tags attached and your bill/receipt for a full refund or exchange. Sale items can only be returned in original NEW condition WITH tags attached and your bill/receipt within 7 days of the purchase date for exchange or SLM credit.

To initiate a return from an online purchase, email info@the-slm.com with the product details (style and size) and reason for return. We’ll email you back with a return authorization form, which must be printed, filled out and sent with the return product.

To return your product, please send via Canada Post Xpresspost service or other courier service that is trackable to: 310 Hillhurst Blvd, Toronto ON CANADA M6B 1N1. Return shipping costs are at your expense. We do not assume responsibility for items not received and signed for.

Refunds

Once your return is received and inspected, we’ll refund your original purchase. For online purchases, we’ll send you an email to notify you of our approval, and will process your refund to your original method of payment. Your financial institution may take anywhere from a few days to a week to process the transaction.

Privacy

Your personal data is collected solely for the purchase or return transaction, and is not stored in any database without your express permission to do so. We do not share any personal data with any third parties. You may opt in to or out of our email communications at any time. We value your privacy like our own, and will protect it with the respect you deserve.